Support Coordinator – Soko https://sokosolutions.com Innovation & Talent Tue, 14 Nov 2023 13:08:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://sokosolutions.com/wp-content/uploads/2023/02/cropped-sokofavicon-32x32.png Support Coordinator – Soko https://sokosolutions.com 32 32 Support Coordinator https://sokosolutions.com/jobs/support-coordinator/ Mon, 13 Nov 2023 18:42:37 +0000 https://sokosolutions.com/?post_type=awsm_job_openings&p=1718

Support Coordinator

Requirements:
  • Previous experience in a technical support role.
  • Solid knowledge of operating systems and office applications.
  • Effective communication skills and the ability to interact with users of different levels of technology experience.
  • Ability to lead and coordinate a support team.
  • Customer-oriented and problem-solving skills.
Responsibilities:
  • Supervising and coordinating the activities of the technology support team.
  • Providing technical assistance to end users, addressing issues and inquiries.
  • Effectively managing support requests, prioritizing and assigning tasks based on severity and complexity.
  • Collaborating with other IT departments to ensure timely resolution of issues.
  • Documenting and maintaining records of problems and solutions.
  • Conducting reporting and analysis of support metrics.

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