Requirements:

• Previous experience in a technical support role.
• Solid knowledge of operating systems and office applications.
• Effective communication skills and the ability to interact with users of different levels of technology experience.
• Ability to lead and coordinate a support team.
• Customer-oriented and problem-solving skills.

Responsibilities:

• Supervising and coordinating the activities of the technology support team.
• Providing technical assistance to end users, addressing issues and inquiries.
• Effectively managing support requests, prioritizing and assigning tasks based on severity and complexity.
• Collaborating with other IT departments to ensure timely resolution of issues.
• Documenting and maintaining records of problems and solutions.
• Conducting reporting and analysis of support metrics.